Large orders are shipped directly from our suppliers to customers and the cost will be notified with order confirmation. Postage of smaller packages is done through Royal Mail’s signed for delivery service and customers will be notified with order confirmation. Please note that shipment costs do not include importation costs and/or taxes that may be due when the package reaches its country of destination.
You will receive an email confirmation shortly after placing your order. If you do not receive an email please let us know at firstname.lastname@example.org
EXCHANGES, RETURNS, AND REFUNDS
You may request to exchange or return your order for up to 14 days after its delivery. All products must be returned with its original packaging fully intact and with original labels attached to each product. You must also return the invoice enclosed in the package.
Prints Please will not compensate returned packages that get lost or damaged in the post. All shipping charges that may be incurred when returning products are the full responsibility of the customer. The cost of the merchandise alone will be refunded unless an error has been committed by Prints Please.
Refunds for returned products will be paid as soon as possible (at the latest 30 business days after Prints Please receives the returned products). The refund will be made to the credit/debit card you used to pay for the order in question or directly into your bank account if you completed your transaction via bank transfer. Please note that additional duties, taxes, or any other charges incurred will not be refunded by Prints Please.
In the case of an exchange, Prints Please will not add additional costs for the shipment of the exchanged product/s.
Please note that magazines and books cannot be refunded or exchanged. However, an exception will be made if the products have been heavily damaged during shipment or arrive in poor condition.
EXCHANGES AND SALE
During sale or promotional offers the policy detailed above will apply, with the exception that exchanges will not be accepted.
35 Horn Lane